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    Chris Killian

    Chris Killian is a Detroit-based content producer and veteran journalist focused on innovations and tech trends in industries such as healthcare, manufacturing, education, and more. In his spare time, he likes to cook, play guitar, and work on his ’84 VW Westphalia, Harry, trying to coax him into another open-road adventure.
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    Featured

    Smart Self-Service Banking: Insights from Industry Leaders

    In an increasingly digital banking landscape, smart self-service strategies have become instrumental for financial institutions aiming to balance customer experience with operational efficiency. Despite this reality, in-person is still an essential...

    By Chris Killian  |  
    Featured

    The Great Branch Race: Why Most Banks Are Running the Wrong Way

    When Gina Bleedorn, President and CEO of Adrenaline, addressed the BankSpaces audience in Clearwater Beach, she had sobering news: the industry's massive reinvestment in physical locations—what she calls "the great branch race"—is in need of serious...

    By Chris Killian  |  
    Featured

    Renovation or Reinvention: How to Best Transform Your Branch Network

    At BankSpaces 2025, retail banking design leaders from a few of the nation’s largest super-regional banks discussed a fundamental question: In an age of digital banking dominance, what role do physical branches play?

    The answer, according to...

    By Chris Killian  |  
    Featured

    Finding the Human-Tech Balance in Branches

    At BankSpaces, retail banking leaders from some of the nation’s largest regional banks discussed how financial institutions can best navigate technology integration into branch locations. 

    Moderated by Carla Trombly of DBSI, the panel featured...

    By Chris Killian  |  
    Featured

    How PNC Is Investing $1.5B to Redefine the Bank Branch Experience

    While many banks scale back branches, PNC is going in the opposite direction. With a $1.5 billion investment, they’re proving the future of banking still needs a front door.

    Over the next five years, the bank plans to open more than 200 new branches...

    By Chris Killian  |  
    Featured

    Branch Tech Done Right: 5 Insights from Banking Transformation Expert

    At the age of 17, Carla Trombly enlisted in the U.S. Army at the urging of her high school principal, a Lt. Col. in the U.S. Army Reserves. After more than four years of active duty, she entered a branch manager training program for veterans in her...

    By Chris Killian  |  
    Featured

    Rethinking Branch Strategy: Why 'Big and Bold' Isn't Enough

    There is a race taking place in the retail banking ecosystem, one that has broad implications for the future.

    In a conversation with BankSpaces ahead of her featured keynote in Clearwater Beach, Gina Bleedorn, President and CEO of Adrenaline,...

    By Chris Killian  |  
    Featured

    Beyond Branch Design: The Essential Human Element

    When it comes to branch transformation, we're obsessing over the wrong things. Yes, your pods are beautiful, and that digital wall you installed? That’s pretty impressive, too.

    By Chris Killian  |  
    Featured

    Bank Leaders Envision the Future of Physical Branches

    The term "Branch of the Future" conjures varied futuristic images, but Stephen Griffin, SVP of Branch and ATM Distribution at Regions Bank prefers a more immediate perspective. "We really should be asking, 'What's the branch of next week?'" he said...

    By Chris Killian  |  
    Featured

    Creating Inclusive Retail Spaces Through The Power of Art

    In a recent talk at BankSpaces, Liz Powers, co-founder and CEO of ArtLifting, shared how banks and credit unions can create more inclusive and community-connected spaces through art. 

    By Chris Killian  |  

    Recent Articles

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    Smart Self-Service Banking: Insights from Industry Leaders

    In an increasingly digital banking landscape, smart self-service strategies have become instrumental for financial...

    The Great Branch Race: Why Most Banks Are Running the Wrong Way

    When Gina Bleedorn, President and CEO of Adrenaline, addressed the BankSpaces audience in Clearwater Beach, she had...

    Renovation or Reinvention: How to Best Transform Your Branch Network

    At BankSpaces 2025, retail banking design leaders from a few of the nation’s largest super-regional banks discussed a...

    Finding the Human-Tech Balance in Branches

    At BankSpaces, retail banking leaders from some of the nation’s largest regional banks discussed how financial...

    How PNC Is Investing $1.5B to Redefine the Bank Branch Experience

    While many banks scale back branches, PNC is going in the opposite direction. With a $1.5 billion investment, they’re...

    Branch Tech Done Right: 5 Insights from Banking Transformation Expert

    At the age of 17, Carla Trombly enlisted in the U.S. Army at the urging of her high school principal, a Lt. Col. in the...

    Rethinking Branch Strategy: Why 'Big and Bold' Isn't Enough

    There is a race taking place in the retail banking ecosystem, one that has broad implications for the future.

    In a...

    Beyond Branch Design: The Essential Human Element

    When it comes to branch transformation, we're obsessing over the wrong things. Yes, your pods are beautiful, and that...

    Bank Leaders Envision the Future of Physical Branches

    The term "Branch of the Future" conjures varied futuristic images, but Stephen Griffin, SVP of Branch and ATM...

    Creating Inclusive Retail Spaces Through The Power of Art

    In a recent talk at BankSpaces, Liz Powers, co-founder and CEO of ArtLifting, shared how banks and credit unions can...

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