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    Chris Killian

    Chris Killian is a Detroit-based content producer and veteran journalist focused on innovations and tech trends in industries such as healthcare, manufacturing, education, and more. In his spare time, he likes to cook, play guitar, and work on his ’84 VW Westphalia, Harry, trying to coax him into another open-road adventure.
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    Featured

    Beyond Branch Design: The Essential Human Element

    When it comes to branch transformation, we're obsessing over the wrong things. Yes, your pods are beautiful, and that digital wall you installed? That’s pretty impressive, too.

    By Chris Killian  |  
    Featured

    Bank Leaders Envision the Future of Physical Branches

    The term "Branch of the Future" conjures varied futuristic images, but Stephen Griffin, SVP of Branch and ATM Distribution at Regions Bank prefers a more immediate perspective. "We really should be asking, 'What's the branch of next week?'" he said...

    By Chris Killian  |  
    Featured

    Creating Inclusive Retail Spaces Through The Power of Art

    In a recent talk at BankSpaces, Liz Powers, co-founder and CEO of ArtLifting, shared how banks and credit unions can create more inclusive and community-connected spaces through art. 

    By Chris Killian  |  
    Featured

    Designing Branches to Meet Evolving Customer Needs

    Over the past 100 years, bank customers’ needs haven’t changed that much. What has changed - in a big way in recent years - are their wants and expectations when entering their local branch. To be successful, branch design leaders must continually...

    By Chris Killian  |  
    Featured

    Bank Branches: Dead and Alive? Their Evolving Role in a Digital World

    Are bank branches the walking dead, or are they poised for transformation?

    By Chris Killian  |  
    Featured

    How Bank Branches Can Thrive in a Digital World

    In an era where digital transformation dominates headlines, a surprising trend is emerging in retail banking: the resurgence of physical branches. At BankSpaces, Gina Bleedorn, President and CEO of Adrenaline and a leading voice in branch experience...

    By Chris Killian  |  
    Featured

    Designing for the Customer: Key Principles for Bank Branch Design Success

    Helen Herrick, Principal at MBH Architects and leader of the firm's New York City office, brings a unique perspective to bank branch design. 

    By Chris Killian  |  
    Featured

    Once a Teller, Now a Transformer: Mike Forsyth’s Thoughts on the Evolution of Bank Branches

    Mike Forsyth began his banking career as a teller at West One Bank (later acquired by U.S. Bank) in the mid-1990s. Today, the industry looks vastly different, and he believes his old job might soon become obsolete.

    By Chris Killian  |  
    Featured

    Appealing to Gen Z’s Retail Banking Needs

    Banking is undergoing a major transformation, and while digital continues to grow in popularity, many banks are investing heavily in their physical networks. But what should these new and renovated branches look like to attract younger customers,...

    By Chris Killian  |  

    Recent Articles

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    Beyond Branch Design: The Essential Human Element

    When it comes to branch transformation, we're obsessing over the wrong things. Yes, your pods are beautiful, and that...

    Bank Leaders Envision the Future of Physical Branches

    The term "Branch of the Future" conjures varied futuristic images, but Stephen Griffin, SVP of Branch and ATM...

    Creating Inclusive Retail Spaces Through The Power of Art

    In a recent talk at BankSpaces, Liz Powers, co-founder and CEO of ArtLifting, shared how banks and credit unions can...

    Designing Branches to Meet Evolving Customer Needs

    Over the past 100 years, bank customers’ needs haven’t changed that much. What has changed - in a big way in recent...

    Bank Branches: Dead and Alive? Their Evolving Role in a Digital World

    Are bank branches the walking dead, or are they poised for transformation?

    How Bank Branches Can Thrive in a Digital World

    In an era where digital transformation dominates headlines, a surprising trend is emerging in retail banking: the...

    Inaugural BankSpaces a Hit: Leaders Gathered to Imagine Branch of the Future

    We rocked it at BankSpaces.

    Designing for the Customer: Key Principles for Bank Branch Design Success

    Helen Herrick, Principal at MBH Architects and leader of the firm's New York City office, brings a unique perspective...

    Once a Teller, Now a Transformer: Mike Forsyth’s Thoughts on the Evolution of Bank Branches

    Mike Forsyth began his banking career as a teller at West One Bank (later acquired by U.S. Bank) in the mid-1990s....

    Appealing to Gen Z’s Retail Banking Needs

    Banking is undergoing a major transformation, and while digital continues to grow in popularity, many banks are...

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